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  1. Case Studies

GRAND HYATT WASHINGTON

Standing out as a trusted partner via technology that delivers what planners need

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Video
 
28.5%

2023 market share

13%

2023 conversion rate

1,000+

Diagrams created each year

Grand Hyatt Washington, located in the heart of Washington, D.C., is an established trusted partner for event planners. They prioritize customer needs, use Cvent technology to save time and communicate effectively, and have established strong relationships with planners. They rank highly in the market and have a high percentage of repeat business. Download the case study to learn more about their success with Cvent tools.

 
 
 

We use Cvent Event Diagramming on my team. It’s very easy for our planners to click through our pictures and 3D virtual tours, but it’s nice to go one step further and use Cvent Event Diagramming to collaborate with our planners. We’re able to communicate changes quickly and efficiently, eliminating a lot of the back and forth. By using the Cvent Event Diagramming, we’re able to really paint the picture of how the set is going to work in our spaces. 

Carrie Ertl
Senior Sales Manager
Products used:
CSN Advertising
Grow your group business
Cvent Event Diagramming
Better events by design

CHALLENGE

Making an impression in a challenging market with exceptional customer service

SOLUTION

Visual communication and clear expectations create a smooth planning process

RESULTS

More repeat customers who depend on the reliable relationship with Grand Hyatt Washington team members

Download case study

Fairmont, Washington, DC, does more with less by learning to use Cvent Event Diagramming and bringing Passkey management in-house. 

Read case study

Connecting with planners in a targeted and measured way

Read case study

A luxury experience with customer-centric technology

Read case study
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